Privacy policy

Last updated: 23rd December 2025.

The Sewing Hive (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from our website.

 

1. Who We Are

Business name: The Sewing Hive
Location: Uttoxeter, United Kingdom
Email: info@sewinghive.co.uk

For the purposes of UK data protection law, The Sewing Hive is the data controller of your personal data.

 

2. Information We Collect

When you interact with our website or place an order, we may collect the following information:

Personal information you provide

  • Name

  • Billing and shipping address (UK only)

  • Email address

  • Phone number

  • Payment details (processed securely via Shopify and third-party payment providers; we do not store card details)

 

Automatically collected information

  • IP address

  • Browser type and device information

  • Pages visited and interactions with our website

  • Cookies and similar tracking technologies

 

3. How We Use Your Information

We use your personal data to:

  • Process and fulfil UK orders

  • Communicate with you regarding purchases or enquiries

  • Provide customer support

  • Send marketing communications where you have opted in

  • Improve our website, products, and services

  • Detect and prevent fraud

  • Comply with legal obligations

 

4. Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contractual necessity - to fulfil your order

  • Consent - for marketing communications

  • Legitimate interests - to improve and protect our business

  • Legal obligation - where required by law

 

5. Sharing Your Information

We share personal data only where necessary, including with:

  • Shopify, which hosts and powers our online store

  • Payment processors used by Shopify

  • UK-based delivery providers

  • Professional advisors or authorities where legally required

Shopify handles data in accordance with recognised security standards. Shopify’s privacy policy can be viewed here: https://www.shopify.com/legal/privacy


6. International Data Processing

Although we sell only within the United Kingdom, some of our service providers (including Shopify) may process data outside the UK. Where this occurs, appropriate safeguards are in place to ensure compliance with UK GDPR.

 

7. Cookies

We use cookies to:

  • Ensure the website functions correctly

  • Analyse website traffic

  • Improve user experience

You can control cookies through your browser settings. A separate Cookie Policy may apply.


8. Data Retention

We retain personal data only for as long as necessary for legal, accounting, or operational purposes.


9. Your Rights

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

Requests can be made by emailing info@sewinghive.co.uk.


10. Data Security

We implement appropriate security measures to protect personal data against unauthorised access, loss, or misuse.


11. Changes to This Policy

This policy may be updated periodically. Any changes will be posted on this page with an updated revision date.


12. Contact Information

If you have questions about this Privacy Policy or your personal data, please contact:

Email: info@sewinghive.co.uk